1.1. Supporting Business Decision Making: Introduction, History, Conceptual Perspective, Decision Support vs. Transaction Processing System, Categories of DSS Applications and Products, DSS Framework, Building Decision Support Systems 1.2. Gaining Competitive Advantage with Decision Support Systems: Introduction, Technology Trends, Gaining Competitive Advantage, Examples of Strategic DSS, Opportunities and IS Planning, DSS Benefits, Limitations, and Risks, Resistances to Using DSS 1.3. Business Decision Making Process: Introduction, Managerial Decisions, Decision Making Context, Decision Making Process, Good Decision Making, Redesigning Decision Making Process

2.1. Designing and Evaluating DSS Systems: Introduction, Design and Development Issues, Decision Oriented Diagnosis, Prepare a Feasibility Study, Choose a Development Approach, DSS Project Management and Participants. 2.2. Designing and Evaluating DSS User Interfaces: Introduction, Overview of User Interface, User Interface Styles, ROMC Design Approach, Building DSS User Interface, Comments on Design Elements, Guidelines of Dialog and UI Design, Factors of UI Design Success. 2.3. DSS Architecture, Networking, and Security Issues: Introduction, DSS Architecture and IT Infrastructure, Networking Issues, Improving Security for Decision Support Systems.

3.1. Implementing Communication-Driven and Group Decision Support Systems, Building Data and Document Driven Decision Support Systems, Building Knowledge Driven Decision Support Systems, Building Model Driven Decision Support Systems, Building Web Based and Interorganizational Decision Support Systems, Evaluating DSS Projects

4.1. Definition and Features of Expert Systems, Architecture and Components of Expert Systems, Persons Who Interact with Expert Systems, Advantages and Disadvantages of Expert Systems, Expert Systems Development Life Cycle, Error Sources on Expert System Development

5.1. Fuzzy Rule, Fuzzy Reasoning, Need of Fuzzy Expert Systems, Operations on Fuzzy Expert Systems, Fuzzy Inference Systems, Fuzzy Inference Process, Types of Fuzzy Expert Systems, Fuzzy Controller.